The Manager of HR at a large scale construction company was the “immigration department of one” for a growing, global workforce spread across multiple continents. 

Day to day, this meant they were project managing anywhere from 15-20 active cases simultaneously, while rapidly responding to new requests from global recruiters - very few of whom were anywhere near her timezone - on top of all their other HR duties.

With no way of effectively delegating immigration duties across time zones, this manager felt overwhelmed by an immigration snowball effect that showed no signs of slowing down.